After a tiring day at work, most of us won’t like to leave the comfort of our home and go to a restaurant for dinner – doesn’t matter how hungry we are or how crazy we are about food. But with swiggy.com and Swiggy App on your smart phone, you can now get lip smacking dishes delivered right at your doorstep and guess what, you can order items right from the restaurant of your choice.
Amazing, isn’t it? Three bright young men, Rahul Jaimini, Sriharsha Majety and Nandan Reddy created Swiggy. The company is managed by a team of talented men and women from across the country. From App to food delivery, the management of Swiggy makes sure that everything runs smoothly. Swiggy helps you to order food from various restaurants of your locality and the food gets delivered at your doorstep too.
It is a popular food ordering and delivery service that is available in various cities like Ahmedabad, Bangalore, Chandigarh, Chennai, Coimbatore, Dehradun, Delhi, Gurgaon, Guwahati, Hyderabad, Indore, Jaipur, Jalandhar, Kochi, Kolkata, Lucknow, Ludhiana, Mumbai, Mysore, Nagpur, Nashik, Noida, Pondicherry, Pune, Surat, Vadodara, Vijayawada and Vizag. Using Swiggy is easy and food items are delivered by Swiggy’s own delivery executives who pick up orders from the restaurant of your choice and deliver to you. There is minimum order policy and you can pay online through Swiggy. Delivery personnel carry one order at a time to make sure fast deliveries.
Swiggy Promo Codes
No, you are not a superman and therefore, after a long, hard day at work, the last thing you would want to do is go home, buckle down, and, as promised, take your kids to a restaurant which is quite a few miles away, only to eat that special biriyani you all love. Yes, when you are dead tired, falling down on the couch and just breathing is simply more tempting than eating out.
Now, imagine how wonderful life will be if you could order your favourite food from your favourite restaurant just by tapping on your smartphone a few times. Won’t you feel great if you see someone standing at your doorstep with a smiling face and hands full of beautifully packaged food items, right when you are hungry as hell? Yes, you will. Therefore, Swiggy is always there to take orders from you online and deliver food items from local restaurants right at your doorstep. Online ordering using Swiggy means on time delivery of hot & fresh food.
Enjoy all the benefits of Swiggy in 10 simple steps::
- To order food from nearby restaurants, simply go to www.swiggy.com or download the Swiggy App on your smartphone.
- Select your Location or let the App auto-select by enabling the GPS and Swiggy will show you a list of restaurants nearby. It will also show you all the current offers from those restaurants.
- Select a Restaurant of your choice.
- Sort and Select from the Menu.
- You will shown the Billed Amount with GST.
- Click on Checkout.
- Now Enter your Mobile Number, Name, Email and Password to Register.
- An OTP is sent to your mobile.
- Enter the OTP to complete your registration.
- Your food will be delivered at your doorstep by Swiggy on time.
Swiggy is available in various Indian cities like Agra, Ahmedabad, Aurangabad, Bangalore, Chandigarh, Chennai, Coimbatore, Dehradun, Delhi, Mumbai, Mysore, Nagpur, Nashik, Noida, Pondicherry, Pune, Surat, Thrissur, Tirupur, Trichy, Udaipur, Vadodara, Vellore, Vijayawada, Vizag, Warangal, Faridabad, Gurgaon, Guwahati, Hyderabad, Indore, Jaipur, Jalandhar, Kanpur, Kochi, Kolkata, Kozhikode, Lucknow, Ludhiana, Mangaluru and Manipal.
Here are a few things that you must remember while using Swiggy services:
There is no minimum order value and you can order for any amount and the quantity and quality of the food is not Swiggy’s responsibility. The restaurant of your choice maintains the quality and quantity of the food. If you feel dissatisfied with the quality and quantity, you may submit your feedback and Swiggy will pass it on to the restaurant. To serve all customers with a great selection and to ensure on time delivery of your meal, Swiggy may limit the quantities depending on supply.
If you change your mind and feel to order something else, you have the option to edit your order before it reaches the restaurant and to do that you may contact Swiggy’s customer care team via chat or call. You must understand that once order is placed and the restaurant starts preparing your food, you may not be able to edit your order. If you want to cancel your order, you may call the customer care and the team will try to accommodate your request if the order is not place to the restaurant. If the order has reached the restaurant and got confirmed, and still you want to cancel the order, you may be charged a cancellation fee upto full order value to compensate the restaurant and delivery partners. To edit or cancel an order please call Swiggy’s Customer Service Number: 080-67466729.
Below a certain amount you are charged a delivery fee and delivery fee varies from city to city. Moreover, many restaurants have fixed delivery fees. You can check how much you have been charged as delivery fee in the ‘Review Order’ page.
Swiggy ensures Lightning-Fast Delivery and therefore food is delivered fresh and on time. But you must understand that standard delivery time vary by the location selected and other unavoidable conditions. On the Swiggy webpage you get to see an estimated delivery time for each restaurant. Delivery hours vary too.
You can place orders for individual items from different restaurants but placing order in advance or a single order from many restaurants is still not supported by Swiggy.
You cannot change delivery address after placing an order but minor changes like flat no., street name, landmark etc. can be made. Everytime you place an order you receive delivery executive details. You can directly call the delivery executive or may call the customer service team.
It is wise to use Swiggy Money, a secure digital wallet that help you to check out faster, avoid payment failures and get seamless returns when necessary.
Cancellations and Refunds
The general rule is that once you place an order and have received confirmation of the same, you cannot cancel an order. If you cancel your order in such circumstances, Swiggy has the right to charge you a cancellation fee of a minimum INR 75 upto the order value to compensate the restaurant and delivery partners. Swiggy can also charge you cancellation fee for the orders cancelled by Swiggy in case the delivery executive fails to deliver due to incomplete information, direction or authorization from you at the time of delivery. Swiggy never charges you cancellation fee if the fault lies with Swiggy or its partner restaurants and delivery partners.
In case the item you ordered is unavailable, Swiggy will contact you on the phone number you provided and inform you accordingly. In such cases you may cancel the entire order and get refund in accordance with our refund policy.
Swiggy reserves the sole right to cancel your order in the following circumstance:
- if your address falls outside the delivery zone;
- if Swiggy cannot contact you by phone or email at the time of confirming the order booking;
- if you fail to provide complete information, direction or authorization and if that leads to delivery failure;
- unavailability of all the items ordered by you at the time of booking the order.
You get a refund only if you pre-pay for your order at the time of placing your order through the website or the App. Your also get refund if your order packaging gets tampered or damaged at the time of delivery. You must understand that refund shall be at Swiggy’s sole discretion and shall be final and binding. Refund amount is credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card.
In case you receive tampered or damaged packaging or wrong items or packaging with items missing, you don’t need to pay for it.
Swiggy is based out of Bangalore, India and does business in cities like Bangalore, Chandigarh, Chennai, Coimbatore, Dehradun, Delhi, Gurgaon, Guwahati, Hyderabad, Indore, Jaipur, Jalandhar, Kanpur, Kochi, Kolkata, Lucknow, Ludhiana, Mangaluru, Manipal, Mumbai, Mysore, Nagpur, Nashik, Noida, Pondicherry, Pune, Surat, Thrissur, Tirupur, Trichy, Udaipur, Vadodara, Vellore, Vijayawada and Vizag. The founders created Swiggy with one idea in mind – to connect urban foodies and urban restaurants online. Swiggy as a food ordering platform works by taking orders on behalf of various restaurants and get the order picked up and delivered via its fleet to Swiggy Delivery Executives. With no minimum order policy, an exclusive fleet of delivery executives and online payment makes Swiggy the most trusted business partner of its kind. One order at a time policy helps the delivery executives in providing reliable and fast delivery.
Swiggy respects you privacy and ensures you online security. Therefore, the company wants you to be aware of certain things that are as follows:
Information you share with Swiggy – You must understand that to register with Swiggy, you must submit your name, mobile number, email, payment or banking information, date of birth and profile picture. When you register using Facebook, Google Plus or any other social networking site or “SNS”, you automatically allow Swiggy to access your log-in information and other related data.
Swiggy also uses all the information that you provide as reviews, ordering details and history, your favorite vendors, contact information of people you refer, special merchant requests and any other information that you share with Swiggy.
Swiggy also uses your browsing pattern and use those information to give you more customized service and automatically fill up forms for future transactions. These information can be your phone number, address, email, billing information and banking information.
Swiggy can also use all those data that you share with its customer care team or while using interactive services like discussion boards, promotions, competitions, surveys, social media functions or make payments etc. Swiggy can also access your personal data when you enable features like address book or calendar.
Swiggy also collects data about you for troubleshooting.
The company also collects data when you sign up to use our Services as a merchant or a delivery partner. It may collect your location details, KYC, copies of your identity proof, calls and SMS details.
Apart from using information that you provide, the company also collects information about you from other sources.
Information Swiggy collects about you – The company automatically collects and analyses data like your email, phone number, etc.
Location Data: When you permit, Swiggy to automatically track your location using the GPS or IP Address of your smartphone
Transaction Information: Swiggy has the right to collect all the data whenever you transact using Swiggy Platform. It saves and uses information like the URLs you visit, services you prefer, comments you made, domain names, search results selected, pages viewed and searched for, date and time of your login/logout, amount charged, promo codes used by you, how you browse away from pages, how long you spend on each pages you visit, phone number you used to call Swiggy’s customer care and other transaction details.
Device Information: Swiggy collects data about the devices you use to login to Swiggy or run Swiggy Apps. these data may include the hardware model, software, OS and versions, file names and versions, unique device identifier, advertising identifiers, preferred languages, serial number, mobile network used and device motion information. Analytics companies use these informations to track your usage on Swiggy Platform.
Stored information and files: Swiggy App may access metadata and other information associated with other files stored on your smart device. These data may include audio & video clips, photos, personal contacts and address book information. Data collected from your address book may be used to facilitate social interactions through the services that Swiggy provide and for other purposes according to the Policy. Swiggy also collects data from your device calendar too.
Phone calls from partner restaurants, merchants or delivery partners are recorded along with device details, related call and SMS details, location and address details.
Information we receive from other sources –
Swiggy may receive information about you from third parties as well. By third parties it means other users, partners and their affiliate companies.
Swiggy may collect information about you from third parties like analytics providers, search engines and ad partners. It may receive information about you from its affiliate companies, its other websites/apps and other Services that the company provide. Information, such as Cookie ID, device ID, demographic or interest data and information about content viewed and actions taken may be shared by third parties like Ad Services and others. Swiggy may share your email ID and phone number with third parties so that they can run customized as campaigns to promote their business.
You must also be aware that when you sign in to Swiggy Platform with your SNS or social networking site account, you give Swiggy the right to collect, store and use those data in accordance with the policy, whatever information you make available to Swiggy through the social media setting. Whatever information that you allow to be accessed by public like your photos, posts and other details can be collected, stored and used by Swiggy.
If you are a partner restaurant, a merchant or a delivery partner, Swiggy may, additionally, receive feedback and rating from its customers and other users.
Swiggy POP, according to the company, is a daily-changing curated menu of meals from top restaurants of your area, designed to be consumed by one person and priced anywhere from Rs.99 to Rs.200 only and the best part is that you are not charged any delivery charges on any POP meal. Simply order and enjoy free delivery at your doorstep. The price you see on the menu is the price you pay. Swiggy takes care of the delivery charges and delivery. Swiggy POP means, “What you see is what you pay.”
Swiggy brings restaurants in your pocket. Order what you like from a restaurant in your locality and track on the go with the all new Swiggy App.
According to Bundl Technologies Private Limited, “Swiggy is a food ordering and delivery company based out of Bangalore, India. Swiggy was inspired by the thought of providing a complete food ordering and delivery solution from the best neighbourhood restaurants to the urban foodie. A single window for ordering from a wide range of restaurants, we have our own exclusive fleet of delivery personnel to pickup orders from restaurants and deliver it to customers . Having our own fleet gives us the flexibility to offer customers a no minimum order policy on any restaurant and accept online payments for all partner restaurants that we work with. Our delivery personnel carry one order at a time which ensures we get reliable and fast deliveries.”